Shipping & Returns

All in stock items will be shipped within five business days. If an item is out of stock a notification will be sent when that item becomes avalable, and sent out for shipment.

For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please Contact Us.

If you do not follow all of the instructions on this page you may not be refunded at all or may incur a 25% restocking fee.

Without prior approval Gottoys does not reimburse for return shipping costs.

In your return package please include:

The packing slip A note telling us what the problem was A note stating whether you would like a refund or an exchange for another item. If you do not include a note, you may not be refunded! Please allow up to 3 weeks to receive your replacement or refund.

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.